FirstQueue is a smart queue management system that combines a touchscreen ticket kiosk, mobile queuing, guidance to digital displays, and real-time analytics into a seamless solution.
The number ticket system is designed for pharmacies, healthcare, government offices, and retail. Take a number with a paper ticket, QR code, or electronic appointment booking — one system handles it all.
The ticket kiosk is delivered ready to use, and the guidance display view is added automatically. Just plug the customer terminal into power and the internet.
Customers know their place in the queue and can move freely outside the waiting area. Staff direct customers to the right service point.
A clear call sequence and browser-based management eliminate interruptions. During peak hours, staff know exactly what's happening.
Analytics measure wait times, service times, and no-show customers per service point. Reports are easy to retrieve.
The same system scales to hundreds of service points. The chain view tracks all locations from a single management dashboard.
FirstQueue is built to work in any environment where customer flow needs to be managed.
Separate queues from a single kiosk: prescription customers, advice, checkout services. Also works for pharmacy chains.
Reception desks, laboratories, health centers. Clear guidance reduces uncertainty and the workload on staff.
Service points, checkout queues, pickup points. A more pleasant customer experience during the busiest moments.
Public sector accessibility requirements are taken into account.
Works directly with FirstView digital signage displays. The display shows queue status while also rotating customer messaging, campaigns, and other content during the wait.
Mobile queuing frees the customer from waiting, allowing them to freely move around the store and explore campaign content, for example.
The customer will queue anyway. The question is what they will see during that time. Content that serves both the customer and the business can be directed to the info screen.
Show current campaigns right when the customer is already there and ready to buy.
Opening hours, service changes, new instructions — tell the customer before they even sit down at the service counter.
Guide the customer to the right service point — less getting lost, fewer questions for staff.
Feedback is collected automatically from mobile queue attendants immediately after the service — no separate survey is needed.
Queuing system analytics tell you exactly where time is going, where bottlenecks are forming, and how traffic peaks occur.
The standard queue mangement system includes a customer kiosk, mobile queuing, digital signage display, and cloud-based staff management. Expand the solution with analytics and more service points when you need more.
Touchscreen kiosk with ticket printing and QR code reader for mobile queues.
Displaying the queue status on the FirstView digital screen and a browser-based control panel for staff.
A comprehensive reporting and analytics tool for individual service points or an entire chain view.
A traditional number ticket device just printing the ticket. FirstQueue measures every stage: how long the customer waited, how long the service took, what proportion of customers didn’t respond to the call. This data makes resourcing easier and reveals peak hours.
In addition, the queue management system integrates automatically with digital signage. You don’t need overlapping systems.
The FirstQueue kiosk is a ready-made plug and play solution, meaning we deliver a new customer kiosk that works seamlessly with the FirstView digital displays.
We can easily make use of your existing digital displays and connect FirstQueue’s guidance view to the desired display.
At the same time, you can bring all your displays into FirstView’s content management system, and easily manage advertising campaigns and other content from one place. Any questions? Contact us!
Yes. The different ticket kiosk options account for various users. The kiosks can include, for example, a wheelchair-accessible button that moves the buttons to the lower part of the screen. Audio guidance is also available for the kiosks. Tell us about your environment’s requirements and we’ll design a suitable solution.
Wait times, service times, queue length at different times of day, missed calls (no-shows), customer departures before being served, and chain comparison so you can compare the chain’s service points with each other.
If your delivery location has an unstable internet connection, we can also handle the network connectivity setup as part of the same agreement.
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